Shipping

We deliver Monday to Friday (excluding public holidays) to addresses in the United Kingdom, the Isle of Man and the Channel Islands only. We are unable to accept online orders for delivery outside these territories.

We deliver only to valid addresses within these territories, and only to the delivery address provided when the order is placed. We are unable to deliver to shipping depots or parcel hubs.

Delivery charges

•      Free standard shipping on orders over £100.

•      Standard shipping: £5.98 flat rate on orders of £100 or less.

•      Next business day delivery: £10.99 (mainland UK only). Order by 1 pm for delivery the next business day, Monday to Friday.

All quoted delivery charges apply to mainland UK only.

Deliveries beyond mainland UK

A delivery surcharge of £13.95 applies to the Isle of Man, the Channel Islands, the Isle of Wight, the Isles of Scilly, Northern Ireland, and remote areas of Scotland.

Deliveries beyond mainland UK may also incur additional duties and handling fees. These are not borne by SEBO (UK) Ltd and remain the responsibility of the customer.

Amending or cancelling an order

If you need to amend any details of your order, such as the delivery address, please contact us as soon as possible on 01494 465533 or [email protected]. Once an order has been shipped, we are unable to amend it. If you wish to cancel after shipping, your statutory cancellation rights below will apply.

Risk and ownership

We are responsible for the products until they are delivered to you, at which point they become your responsibility. Delivery includes delivery to a person or place you have nominated to receive the products on your behalf — for example, if you ask for the parcel to be left with a neighbour, with a concierge or reception desk, or in a nominated safe place. In these cases, the products become your responsibility once they are delivered to that person or place, so please only nominate a neighbour, concierge or safe place that you trust.

If our carrier leaves the products somewhere, or with someone, that you did not nominate, the products remain our responsibility until you take possession of them.

If no one is available to receive the products and you have not nominated a safe place or other recipient, our carrier will leave instructions for rearranging delivery. Please rearrange delivery of the products promptly. If, despite our and the carrier’s reasonable efforts, the products cannot be delivered and are returned to us, we will contact you to rearrange delivery, and we may charge the reasonable additional costs of redelivery. If we are still unable to arrange delivery within a reasonable time, we may cancel the order and refund the price you paid, less any reasonable costs we have incurred as a result of the failed delivery.

Ownership of the products passes to you once we have received full payment of all sums due, including delivery charges.

Returns & Refunds

We hope you love your purchase. If something isn’t right, you have clear rights to return it. The sections below explain your options depending on the reason for your return. These terms do not affect your statutory rights.

1. Changed your mind

You have the right to cancel your order within 14 days of receiving your goods, for any reason, under the Consumer Contracts Regulations 2013. As a goodwill gesture, we extend this to 30 days from the date you receive your order.

To cancel, please email us at the address below with your order number before the period ends. You then have 14 days to return the goods to us.

•      You are responsible for the cost of return postage on change-of-mind returns.

•      We ask that returned goods are in good, saleable condition, in their original packaging where possible. If you no longer have the original packaging, it is your responsibility to pack the goods securely for the return journey; we will not be responsible for damage caused by inadequate packaging, and any such damage may reduce your refund. You may handle the goods as you reasonably would in a shop to inspect them; but if the goods show signs of use or handling beyond what is necessary to check their nature and function, we may reduce your refund to reflect any loss in value.

•      We will refund the price you paid for the goods, plus the standard outbound delivery cost (we are not required to refund any premium, such as the next-day surcharge, beyond the cost of standard delivery).

•      Refunds will be made within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner.

2. Faulty, damaged, or not as described

Under the Consumer Rights Act 2015, if your product is faulty, damaged on arrival, or not as described, you are entitled to a remedy. If you let us know within 30 days of receiving the goods, you can ask for a full refund.

•      We will cover the cost of return postage for faulty, damaged, or misdescribed goods.

•      No handling fee or other deduction applies to returns of faulty, damaged, or misdescribed goods — you are entitled to a full refund, including the original delivery cost.

•      If a fault arises after the first 30 days, we will in the first instance repair or replace the product. You may tell us which remedy you prefer, but we may provide the other where your preferred remedy is impossible or disproportionately costly, and you must give us one opportunity to repair or replace the product before any further remedy becomes available. If our repair or replacement is unsuccessful, is not possible, or cannot be provided within a reasonable time and without significant inconvenience to you, you may then choose to keep the product with an appropriate price reduction, or to reject it for a refund. Where you reject the product more than six months after delivery, the refund will be reduced to reflect the use you have had from it. Please note that after the first six months, it is for you to show that the fault was present when the product was delivered, and we may ask you for proof of purchase. These remedies apply to faults present at the time of delivery; they do not cover fair wear and tear, accidental damage or misuse. These remedies are provided under the Consumer Rights Act 2015 and apply alongside the SEBO Guarantee.

How to return your item

Please email [email protected] confirming what you would like to return, the reason, and your order number. We will then guide you through the process.

Return address:

SEBO (UK) Ltd, Unit One, The Merlin Centre, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3QL, United Kingdom

Please note

•      Please include your order number with your return so we can process it quickly.

•      For change-of-mind returns, we recommend using an insured, tracked delivery service with proof of postage. Until the goods reach us, they remain your responsibility, and SEBO (UK) Ltd does not accept liability for change-of-mind returns lost or damaged in transit.

•      If you would like us to arrange collection of a change-of-mind return, we can do this for £19.95, deductible from your refund. (Collection of faulty or damaged goods is arranged at our cost.)

•      Refunds are made to the original payment method used for the purchase.

•      Once we have issued a refund, your bank may take up to 10 working days to process it. SEBO (UK) Ltd is not responsible for the time individual banks take to complete refunds.

Contact Us

If you have any questions or need more information, please get in touch:

Telephone: 01494 465533

Email: [email protected]

Hours: Monday to Friday, 8:30 am – 4:30 pm (excluding public holidays)