Official EBAY STORE - Terms and Conditions of Sale
Reconditioned & Ex-Demonstration Vacuum Cleaners
1. About Us
Welcome to the official SEBO (UK) Ltd eBay store.
We specialise in professionally reconditioned and ex-demonstration SEBO vacuum cleaners, offering premium German engineering, reliable performance and exceptional value.
Business Details
SEBO (UK) Ltd
Unit 1, The Merlin Centre, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3QL, United Kingdom
Company Registration Number: 01504408
VAT Registration Number: GB 342 8624 52
Telephone: 01494 465533
Website: www.sebo.co.uk
These Terms & Conditions apply to purchases made through our official eBay store and operate alongside applicable eBay policies and UK legislation.
2. Product Condition
All vacuum cleaners sold through our eBay store are reconditioned or ex-demonstration machines unless otherwise stated.
Each machine is professionally inspected, tested and prepared to ensure it is fully operational before dispatch.
As these products are not brand new, they may show minor cosmetic marks, scratches or signs of previous use.
Any significant imperfections, missing accessories or variations from the original specification will be detailed in the individual product listing.
All machines are supplied in the condition described in their respective eBay listings.
3. SEBO (UK) Ltd Warranty
All eligible reconditioned and ex-demonstration vacuum cleaners purchased through our official eBay store include the following warranty:
Domestic Use – 12 Months
Machines used for normal domestic household cleaning are covered by a 12-month warranty from the date of purchase.
Commercial Use – 3 Months
Machines purchased or used for commercial, professional or business purposes are covered by a 3-month warranty from the date of purchase.
Commercial use includes cleaning businesses, offices, hotels, hospitality premises and other professional environments.
The applicable warranty period is determined by the machine's intended and actual use.
Warranty Coverage
The warranty covers mechanical and electrical faults arising from defects under normal use.
For valid warranty claims, SEBO (UK) Ltd will provide necessary replacement parts and labour at no additional charge.
Warranty Exclusions
The warranty does not cover:
• Normal wear and tear.
• Consumable items, including dust bags, filters and brush rollers, unless defective.
• Accidental damage, misuse, abuse or neglect.
• Blockages or damage caused by inadequate maintenance.
• Liquid damage or incorrect operation.
• Unauthorised repairs, alterations or modifications.
• Damage caused by failure to follow the manufacturer's operating instructions.
• Cosmetic imperfections disclosed at the time of purchase.
• Damage resulting from use outside the machine's intended specification.
Warranty Claims
Customers must contact SEBO (UK) Ltd through eBay Messages and provide their order number, machine serial number and details of the reported fault.
Where a claim is covered, SEBO (UK) Ltd will arrange an appropriate repair or replacement, including reasonable transport arrangements where necessary.
If repair or replacement is not possible, an appropriate refund will be offered.
This warranty is separate from the standard guarantee supplied with new SEBO machines and does not affect applicable statutory rights.
4. Returns & Cancellation Policy
14-Day Cancellation Period
Consumers have the right to cancel their purchase within 14 days of receiving their order, without providing a reason.
Customers must notify SEBO (UK) Ltd within this period and then have a further 14 days to return the item.
Return Conditions
Returned products should:
• Include all accessories and attachments originally supplied.
• Be securely packaged to prevent damage during transit.
• Include original packaging where reasonably possible.
• Be accompanied by the relevant eBay order details.
Customers may inspect and test products as reasonably necessary to establish their nature, characteristics and functionality.
Where handling exceeds what is reasonably necessary and results in a reduction in the product's value, SEBO (UK) Ltd may make a proportionate refund deduction where legally permitted.
Return Postage & Packaging (P&P)
For change-of-mind returns, the buyer is responsible for all return postage and packaging costs.
Customers must ensure items are adequately packaged and are strongly advised to use a tracked and insured delivery service.
SEBO (UK) Ltd will not reimburse return postage or packaging costs for change-of-mind returns unless otherwise agreed or legally required.
Faulty or Incorrect Items
Where a product is faulty, damaged on arrival or incorrectly described, SEBO (UK) Ltd will cover reasonable return postage costs in accordance with applicable UK consumer law and eBay policies.
Customers should contact us through eBay before returning such items so that suitable return arrangements can be made.
Refunds
Refunds will be processed through eBay using the original payment method or another method permitted by eBay.
For eligible consumer cancellations, refunds will include the original standard delivery charge, where applicable.
Refunds will be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever is earlier.
Any deductions will only be made where permitted by law and applicable eBay policies.
5. Faulty, Damaged or Incorrectly Described Goods
If an item arrives faulty, damaged or materially different from its description, customers should contact us through eBay Messages.
Under the Consumer Rights Act 2015, eligible consumer customers generally have the right to reject faulty goods within 30 days of delivery and receive a full refund.
After this period, customers may be entitled to a repair, replacement, price reduction or refund in accordance with their statutory rights.
SEBO (UK) Ltd will cover reasonable return or collection costs where required by law or eBay policy.
For reconditioned and ex-demonstration machines, product quality will be assessed with consideration of the item's age, price, description and any disclosed imperfections.
Disclosed cosmetic imperfections do not, by themselves, constitute a fault.
6. Delivery & Shipping
UK Mainland Delivery Only
SEBO (UK) Ltd only delivers to valid UK mainland residential or business addresses.
We do not offer international shipping or deliver to PO Box addresses, parcel forwarding services or collection addresses that cannot accept direct courier deliveries.
Delivery to Northern Ireland, the Channel Islands, the Isle of Man and other offshore destinations is not available under this policy.
Orders placed with an ineligible delivery address may be cancelled and fully refunded.
Delivery Address
All orders will be dispatched to the eligible UK mainland delivery address provided during eBay checkout.
Customers are responsible for ensuring their delivery details are accurate and complete.
We cannot guarantee changes to delivery addresses once an order has been processed.
Dispatch & Delivery
Delivery charges, estimated dispatch times and available delivery services will be displayed within each individual eBay listing.
All vacuum cleaners will be securely packaged to minimise the risk of damage during transportation.
For consumer purchases, SEBO (UK) Ltd remains responsible for the goods until they are delivered to the customer or their authorised recipient, in accordance with applicable law.
Lost or Damaged Deliveries
If an order is lost, damaged during transit or fails to arrive, customers should contact us through eBay Messages.
SEBO (UK) Ltd will investigate the issue with the delivery provider and arrange an appropriate resolution in accordance with applicable consumer law and eBay policies.
7. Prices & Payments
All prices are displayed in pounds sterling (GBP) and include VAT where applicable.
Any additional delivery charges will be displayed before purchase.
Payments must be completed through eBay's approved payment methods.
Orders will be dispatched once payment has been confirmed.
In the event of a genuine pricing error, stock discrepancy or other legitimate reason preventing fulfilment, SEBO (UK) Ltd may cancel the order in accordance with applicable law and eBay policies. Any payment received will be refunded in full.
8. Product Availability
All products are subject to availability.
As reconditioned and ex-demonstration machines are often available in limited quantities, stock levels may change without notice.
If an ordered item becomes unavailable, customers will be contacted and offered an appropriate alternative or a full refund.
Any substitution will require the customer's agreement.
9. Customer Responsibilities
Customers are responsible for:
• Operating the machine in accordance with the manufacturer's instructions.
• Carrying out routine maintenance and cleaning.
• Using suitable dust bags, filters and accessories.
• Providing accurate delivery and contact information.
• Reporting faults promptly and avoiding continued use where this may cause further damage.
• Ensuring returned goods are appropriately packaged for transportation.
Failure to maintain or operate the machine correctly may affect contractual warranty coverage where this directly causes the reported fault.
10. eBay Buyer Protection
All purchases are processed through eBay and remain subject to applicable eBay policies, including the eBay Money Back Guarantee.
Customers should use eBay's official messaging and returns systems when requesting assistance, reporting issues or arranging returns.
Nothing in these Terms & Conditions restricts the protections available under applicable eBay policies.
Where eBay's mandatory policies provide additional buyer protections, those policies will apply.
11. Limitation of Liability
SEBO (UK) Ltd is not responsible for damage resulting from misuse, improper maintenance, unauthorised modification or failure to follow the manufacturer's instructions, except where liability cannot lawfully be excluded.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
12. Statutory Consumer Rights
These Terms & Conditions are governed by applicable UK law.
Consumer purchases are protected by relevant legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
The 12-month domestic warranty and 3-month commercial warranty are additional contractual benefits and do not replace or restrict applicable statutory rights.
Business purchases may be subject to different legal protections from consumer purchases.
13. Customer Service & Contact Information
For product enquiries, returns, warranty claims or after-sales assistance, please contact SEBO (UK) Ltd through the official eBay messaging system.
SEBO (UK) Ltd
Unit 1, The Merlin Centre, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3QL
Telephone: 01494 465533
Website: www.sebo.co.uk
Customer Service Hours
Monday to Friday: 8:30 am–4:30 pm
Excluding UK public holidays.
14. Changes to These Terms
SEBO (UK) Ltd reserves the right to update these Terms & Conditions to reflect changes in legislation, eBay requirements or business operations.
The terms applicable to an order will generally be those provided at the time of purchase, subject to applicable statutory rights.
